Northwell Health hiring Senior Director, Digital Product Management (Epic MyChart) in Melville, New York, United States | LinkedIn (2024)

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Job DescriptionDirects, plans, organizes and evaluates large, highly complex enterprise digital patient experience features/capabilities and associated business processes from strategy and design through execution. Facilitates the activities of the business, including all change and culture management components as well as coordinating the technical execution, including digital marketing, software development and technology business solutions. Actively monitors performance and makes adjustments to drive KPIs and desired outcomes. Participates in the ongoing process to identify and prioritize business processes and functions that can be converted to digital to enhance experience, outcomes, efficiency, and ultimately empower the patient to become a trusted partner in the management and delivery of their care.

Job Responsibility

• Leads an enterprise digital patient experience group by communicating with and developing staff members, and building consensus for large, highly complex programs and goals that support the release and upgrade of significant digital products across the health system.
• Develops and articulates a short-term strategic vision for areas of responsibility. Prioritizes products on a rolling 6-month roadmap to make releases successful and drive product KPIs.
• Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action. Exercises wide latitude of authority in determining objectives and approaches to critical assignments.
• Regularly collaborates and partners with leaders across multiple functions and regions to drive cohesiveness across a large portfolio of web and mobile platforms, determine the process for rolling out product development, and improve the quality of products delivered.
• Identifies, gathers, and drives consensus among multiple teams and functions across the health system. Removes barriers and resolves backlog to move objectives forward.
• Proactively drives cooperation and fosters collaboration across multiple teams and functions including Product and Engineering.
• Defines, tracks, and communicates key business and usage success metrics to senior executive leaders and team members.
• Refines product practices and improves consistency in quality deliverables by providing research summaries, roadmap documentation, and product requirement documents across product managers.
• Develops and manages direct reports, and oversees the development and management of their staff.
• Assists with making recommendations to senior and executive leadership regarding strategic direction for key products.
• Responsible for the interdepartmental coordination, development and implementation of new/updated products or large scale strategic projects and business outcomes.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 8-12 years of relevant experience and 7+ years of leadership / management experience, required, preferably leading an Epic team.
• Certification in Epic required, with a focus on MyChart strongly preferred.
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisem*nt and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).